Mr. Jay H Walder
MTA Chairman, CEO
347 Madison Ave
New York New York
November 10, 2010
Mr. Walder,
My name is John Anderson and I work in New Haven Connecticut as an Energy Auditor and Inspector. Last month I had car problems and I had to take the 4:24pm train home form New Haven to Bridgeport. I am writing this letter because one of your employees a conductor Mr. Thomas Yuen #110826 made an impression on me that I thought I would share with you. I have traveled using public transportation many times over my 50 years on this earth but when I traveled on the 4:24 last month I never felt more welcomed, or appreciated as a passenger than my time on that train for the entire week. While I only had maybe 30 to 45 seconds in the presence of this conductor his greeting , and the fact that he thanked me for riding Metro North and wished me a nice day before I departed was a breath of fresh air especially because the train was full and he busy carrying out the rest of his duties. The amazing thing is that he managed make me think that I was the only passenger on the train so much that I am impelled to write this letter to commend him for his customer service and public relations skills. As I watched him perform his duties, the stylish way of collecting tickets, greeting people and giving change was very impressive and I am sure that others felt the same way as I did.
Many of us in our busy lives we just do not take the time to notice, or praise people when they seem like they are performing beyond their call of duty. I just though that I would be your eyes out here in the field and report back to you that Mr. Thomas Yuen is out there representing your company well. He has left an impression upon me that will last a lifetime, and to be quite honest I do not know if there is another conductor in the United States that can impress me more than he did that week. Could you please tell him for me to keep up the good work.
Respectfully Submitted,
John Anderson
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